Some Of The Best Tips To Help You Manage A User areview.
The golden rule of managing user reviews is to reply back to every single one of them. The content is the response to a user review. The type of things your main audience mostly millennials will want to read.
The “LIT” review. LIT is a term used by millennials to refer to something being exciting, cool or spectacular. This type of review is a glowing one. It can make you want to look at the 5 star rating to simply feel the positive vibes coming from the computer screen. Some business owners will simply leave it at that. Business people think there is no need of responding to positive feedback. You have to appreciate and acknowledge the effort and time that customer takes to write the review.
Acknowledge and let them know you have read and appreciate it and cannot wait to hear from them again. Writing a good response is also important just like responding to the negative user reviews. Responding to a positive review is also important just like responding to the negative ones. Just like it is important to respond to the negative reviews, it is also important to respond to the positive ones. Do not be tempted into writing a canned response.
Legitimate complaint. Of course bad things happen all the time. The worst thing one can do is to try and justify the mistake, make excuses or just ignore the problem. It does not hurt to apologize and honesty is a few of the best policies.
The need to write back an equally searing rebuttal can be very high with a searing review. Doing this cannot accomplish anything. You will alienate the client forever and they will edit their two-star rating to a one-star rating.
Volcanic eruption. The volcanic eruptions are the negative reviews that you need to be extra careful with. The very first reaction which you will have and is totally normal is to defend yourself. This is why you do not have to respond to this type of review immediately. Give yourself time to cool down instead of blasting a defensive response right back.
The reviewer throwing shade. This is an underhanded way to criticize the competition or an opponent. These are sneak attacks to try and destroy a business” reputation by pretending to be an angry customer. The online arena is a very competitive world and unfortunately most people will not always play fair.
You should view avoiding a negative review on your timeline as an offensive strategy and not a defensive strategy. Often times, negative reviews can be avoided simply by being aware of what is going on when your customer visits.
A study shows that employee interaction with customers is a key factor to getting negative reviews. 57% of customers report that they gave negative reviews due to the treatment by staff members.
As a business owner, it is your responsibility to make sure the staff you have hired to represent your business are professionals, enthusiastic and knowledgeable.
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